Delivery Charges: Rs. 199/- with Free Delivery for orders over Rs. 2500/-.
Order Processing: Orders received on Sundays and Pakistan's National Holidays will be processed and shipped on the next working day.
Delivery Time: Delivery time is between 2 to 5 working days (no delivery on Sundays). However, delivery may take up to 7 working days during peak shopping seasons or periods of high demand.
Order Confirmation: Each order is confirmed via call, SMS, or WhatsApp by our Customer Service Representative for new customers.
Returns, Refunds & Replacement Details
We gladly accept any unused, unworn, unwashed merchandise in its original packaging within 5 days of purchase for a refund or exchange. Please include the reason for returning the items.
Customers must return merchandise via a traceable delivery service, such as courier or registered post, at their own expense to our address.
Delivery Charges: Delivery charges (Rs. 220/-) are non-refundable.
Refund Processing: Refunds are processed via Bank Transfer and will be completed within 2-3 working days after receiving the returned products.
Replacement Deliveries: Replacement deliveries are charged approximately Rs. 350, covering the courier costs for 2-way delivery. The customer should pack the item in its original packaging or as close to it as possible. The rider will collect the old parcel and deliver the new one.
In rare cases, we may refund the product cost based on the tracking information provided for the return without waiting for the product.
Important Notes
For further queries about Returns, Replacements, and Refunds, please contact us on WhatsApp (03474976709) or Email(bisonxstore@gmail.com).
If the package is clearly damaged or the seal on the flyer/box is broken upon delivery, please DO NOT accept the package.
Non-Refundable Items: Perishable items or items damaged during use or not in the same condition as when received are NOT eligible for return or refund.
